Refund & Cancellation Policy

Last Updated: October 25, 2025

1. Refund Eligibility

1.1 Eligible for Full Refund

You are eligible for a full refund if:

• You request a refund within 30 days of your original purchase date
• You have a valid proof of purchase (order ID/receipt)
• The software has technical issues that we cannot resolve
• You are not satisfied with the product for any reason

1.2 Not Eligible for Refund

Refunds cannot be issued if:

• More than 30 days have passed since purchase
• You violate the Terms of Service
• You have used the software for commercial purposes under a free trial
• Your payment was charged back or disputed through your bank

2. Refund Process

2.1 How to Request a Refund

To request a refund:

1. Email us at vishalthakkarin@gmail.com
2. Include your order ID and email address used for purchase
3. Briefly explain your reason for the refund request (optional but helpful)

2.2 Refund Timeline

• Processing: Refund requests are processed within 3-5 business days
• Approval: You will receive an email confirmation once approved
• Payment: Refunds are issued to your original payment method within 5-10 business days

3. Subscription Cancellation

3.1 Monthly & Yearly Plans

You can cancel your subscription at any time:

• Log into your account dashboard
• Navigate to subscription settings
• Click "Cancel Subscription"
• Your license will remain active until the end of the current billing period
• No refunds for partial months/years already paid

3.2 Auto-Renewal

To avoid being charged for the next billing cycle, cancel at least 24 hours before your renewal date.

3.3 Lifetime License

Lifetime licenses are one-time purchases and do not auto-renew. The 30-day money-back guarantee applies.

4. Free Trial Period

The 14-day free trial does not require payment information. No refunds are applicable as no payment is collected during the trial.

5. Partial Refunds

In exceptional circumstances, we may offer partial refunds:

• If you've used a significant portion of your subscription period
• For prorated refunds based on specific situations
• Partial refunds are evaluated on a case-by-case basis

6. Technical Issues

Before requesting a refund due to technical problems:

• Contact our support team at vishalthakkarin@gmail.com
• We will work with you to resolve any technical issues
• Most problems can be fixed with our assistance
• If we cannot resolve the issue, a full refund will be granted regardless of the 30-day window

7. Chargeback Policy

If you initiate a chargeback or payment dispute with your bank:

• Your license will be immediately suspended
• Please contact us first to resolve any payment issues
• Chargebacks may result in account termination

8. License Deactivation After Refund

Once a refund is issued:

• Your license key will be deactivated
• You must uninstall the software
• You will no longer have access to paid features

9. Special Circumstances

For special circumstances beyond our standard policy (medical emergencies, etc.), contact us. We handle each case with care and understanding.

10. Currency and Exchange Rates

Refunds are issued in the original currency of purchase. Any currency conversion fees or exchange rate differences are the responsibility of your payment processor.

11. Contact Us

For refund requests or questions about this policy:

• Email: vishalthakkarin@gmail.com
• Response Time: Within 24-48 hours
• Website: https://snippet-manager-pro-2025.web.app