How Can We Help?
Whether you need technical support, have questions about licensing, or want to provide feedback, we're committed to providing excellent customer service.
🛠️ Technical Support
Having issues with the software? We can help with:
- Installation problems
- License activation issues
- Software bugs or errors
- Performance optimization
- Feature questions
💳 Billing & Licenses
Questions about payments or licenses:
- License key issues
- Payment problems
- Subscription management
- Refund requests
- Invoice needs
💡 Feature Requests
Have ideas for improvements?
- Suggest new features
- Report usability issues
- Share workflow ideas
- Request integrations
🤝 Business Inquiries
For business-related questions:
- Team/enterprise licenses
- Custom development
- Partnership opportunities
- Bulk discounts
Before Contacting Support
To help us assist you faster, please:
- Include your license key or order ID
- Describe the issue in detail with steps to reproduce
- Mention your Windows version and software version
- Attach screenshots if applicable
Frequently Requested
License Not Activating?
Make sure:
- You have an active internet connection
- You're using the correct license key
- Your license hasn't expired (check your purchase email)
- You haven't exceeded device limits
Can't Find License Key?
Your license key was emailed to you immediately after purchase. Check:
- Your inbox for "Snippet Manager Pro License"
- Spam/Junk folders
- The email address you used for payment
Still can't find it? Email us with your order ID or payment receipt.
Want a Refund?
We offer a 30-day money-back guarantee. See our Refund Policy for details.
Response Times
- Technical Support: 24-48 hours
- Billing Questions: 24-48 hours
- Refund Requests: 3-5 business days
- General Inquiries: 48 hours
Business Hours
We operate on Indian Standard Time (IST):
- Monday - Friday: 9:00 AM - 6:00 PM IST
- Saturday: 10:00 AM - 4:00 PM IST
- Sunday & Holidays: Closed (emails still monitored)
Additional Resources
- Privacy Policy - How we protect your data
- Terms of Service - Usage terms and conditions
- Refund Policy - Money-back guarantee details